Contact Us
Whether you've spotted something out of date, want to ask about how a welcome offer works, or just have feedback on a review, this page explains how to reach Social Casino and what kind of questions we're best placed to answer.
What we can help with
Social Casino is an independent research and comparison site covering sweepstakes and social casinos available to players in the US. We're not an operator ourselves, so we can't process redemptions, verify your identity, or access your account on any of the sites we review. What we can do is help with:
- Questions about how a specific review or rating on this site was reached
- Corrections — if a welcome offer, coin package, or state availability has changed and our page hasn't caught up yet
- General questions about how the sweepstakes model works, including Gold Coins, Sweepstakes Coins, and redemption basics
- Feedback on the site itself, including anything you think we've missed or got wrong
What to contact the operator about instead
For anything tied to your own account — deposits, coin purchases, redemption status, identity verification, or a locked account — the site you registered with is the right place to go, not us. Every sweepstakes casino has its own support channel, terms, and verification process, and only the operator can see your account details or resolve a redemption issue. Check the operator's own site for a "Support" or "Help" link, or refer to the confirmation email you received when you signed up.
If you're unsure what a platform's rules say about eligibility, minimum redemption thresholds, or excluded states, its own terms and conditions page is the authoritative source — our reviews summarise what's publicly available, but operators can update their terms at any time.
Before you reach out, a few things worth checking first
| Your question is about | Where to look first |
|---|---|
| A specific offer's terms or expiry | The operator's own promotions page or terms and conditions |
| Whether a platform is available in your state | The operator's eligibility list, since it can change with little notice |
| How redemption or identity verification works generally | Our Responsible Gambling page for general guidance, then the operator directly for your account |
| How we research and rate sweepstakes casinos | Our About Us page |
A note on what we cover
This site publishes independent reviews and comparisons of sweepstakes casinos, including options like Crown Coins, SplashCoins, and Casino.Click among others. Some of the links on this site are affiliate links, and we may earn a commission if you sign up through them — this doesn't change our ratings, and operators can't pay to move up the list. We're happy to explain that process further if you contact us, but we can't intervene in disputes between a reader and an operator.
Legal and age-related questions
If your question touches on whether sweepstakes casinos are permitted where you live, we're not able to give legal advice. Availability varies by state, some jurisdictions restrict or prohibit this model, and laws change fairly often. The safest approach is to check the specific operator's eligibility list and, if you're still unsure, consult your own state's guidance. Participation on any platform we review is intended for adults only, and age requirements (typically 18+ or 21+ depending on the operator and state) are set by the operator, not by us.
For anything else — a general query, a correction, or feedback on this site — reach out through the details available in our site footer or header, and we'll do our best to point you in the right direction.